Your current and potential customers are living in today’s around the clock business environment. Many companies offer services and assistance twenty-four hours a day. Keep up with the competition while exceeding your customer’s expectations by offering them quality, professional call answering whenever they need it. They will most certainly appreciate the ability to reach someone day or night. Build loyalty and a strong customer base by adding this valuable service to your business.
Available when You Need Them
Instead of hiring extra staff or extending your hours to handle incoming calls, rely on the affordable and professional service that delivers quality results and gives your customers peace of mind. You can’t work twenty-four hours a day, but you can give your customers the convenience of a live person answering their call. Instead of reaching frustrating voice mail or an after-hours message, they will enjoy the convenience of speaking to a live operator who will listen to their concerns and take a detailed message, reassuring them of its delivery the moment you open for business.
What Types of Calls Can Be Handled?
If your incoming lines are unattended, busy or you just need time to get done important work or finish up an important business meeting or conference call, there’s no need to worry about unanswered calls. Your professional inbound call handlers at Netcall Solutions are ready to quickly answer your call and handle it the way you’ve instructed them. Whether you want to be completely undisturbed, or you’re waiting for a particular callback, every message will be expertly handled.
When your business line is called, and it is routed to a call-handling specialist, you will relax knowing that every call is answered quickly and with your business name. If you’ve just finished up a successful marketing campaign or returning after a long trade show or event, you will have to handle a surge of incoming calls for the potential customers you encountered. There’s no need to worry about missing out on any opportunities or sales. Your friendly receptionist will be there to take a personal message and answer any of their questions.
Your employees on-site can wind up in situations that leave them out for the day or during an emergency. Perhaps you have a vital receptionist leaving on maternity leave or an extended vacation. That’s no problem when you arrange for temporary phone coverage. Don’t go through the lengthy and often expensive process or hiring an in-house person as a temporary employee. Your calls can be handled for this period of absence. Your customers and clients don’t need to know a thing when their calls are expertly handled by a professional representative taking care of your inbound calls.
Does your marketing department need extra coverage to handle incoming brochure requests? Instead of dedicating resources in-house to handle these calls, having a virtual receptionist will completely handle all aspects of this situation. All messages and calls can be routed directly to your sales and marketing departments and your worries will turn into profits when people reach a live operator, and their request is handled quickly and professionally. When people call your business for the first time, rest assured they will be tended to with high levels of professionalism and attention.
Owning and managing a business that provides customer service twenty-four hours a day requires accurate call handling and prompt response. Count on your inbound call specialist to make this task effortless and precise. Knowing when to take a message and when to route the call to your on-call team is important. Your trained virtual receptionist will know exactly how to handle your calls, and you can have peace of mind that your customer’s emergencies are well taken care of. Around the clock call handling can be arranged for any type of business from plumbing, urgent medical emergencies and more.
Coordination of Services
You won’t need to order or maintain any type of equipment in order to take advantage of this valuable service. With a simple request on your own phone system, your call diversion immediately goes into place. Once you activate the service, your calls are handled from that moment until you deactivate the service.
There are customized levels of service to meet your every need. If you need your calls diverted when you are busy, you will have the opportunity to connect with the call, but you can relax knowing it’s handled when you can’t answer. If you prefer to have your calls answered only if you are on your line, this popular option is also available. You can also choose to have all of your calls completely diverted for any purpose. Heading out to lunch, beginning a meeting or closing up for the day removes all worries of missed calls when you divert your calls during these times.
The professional receptionist who answers your calls will see your information on their screen. This allows them to answer the phone according to your exact specifications. Every call will be answered with your preferred greeting that your customers and client know and expect. After a message is taken, it is promptly delivered to you via email. This ensures that even if you aren’t available, you will have the information you need if you want to return the call right away. You can also arrange for text messaging so your information can be sent to you on your mobile, further enhancing your service.
Your virtual receptionist service retains the pertinent information needed to handle your calls effectively. The business name, address, fax number and your website for starters are retained to provide accurate service. Most callers know that your receptionist is there to handle your calls and provide basic information. You can expect your virtual receptions to provide as much information as they can and to take messages that require more detailed information from your staff.
You can also expect to work directly with a coordinator who will make sure that your service it tailored exactly to your specifications. You will relax knowing you’ll never have to miss another call.