It takes a lot of hard work to start and build a business. If you are like most small business owners, you may not have a large amount of starting capital. Since you have a limited budget, you may try to do almost everything yourself, which means you will be stretched too thin and can cause many things to fall through the cracks. One way you can get the help you need to handle some of the more mundane, but important, office work is to hire virtual employees.
What Are Virtual Employees?
Virtual employees are people who work for you, and assist you with tasks for your business, but who don’t work onsite at your business location. Virtual employees may be located on the other side of the world, or they may be across town. They may be assigned tasks that can be handled by computer technology to allow them access to your phone system. Or you may send them data files to help do some of the work you need done.
Two of the most common ways to find virtual employees are to hire freelance workers for your business, or to hire companies that offer certain services. While hiring a freelancer to do data entry or help write business correspondence may work for some tasks, it can take time you may not have to find people, hire them, and then explain exactly what you need from them. You can eliminate the job of hiring virtual employees by hiring a service that already has employees that can help you.
There are companies that have trained personnel to help your business with certain tasks. They will have people that can act as virtual assistants by answering incoming telephone calls, sending out brochures or writing simple business correspondence for you. These companies usually offer flexible contracts for their services, so you can hire them for a short period of time and for a price that fits your budget.
Virtual Call Handling
One of the main tasks that virtual employees can handle for your business is answering incoming telephone calls. Most companies that offer virtual call handling will provide coverage for your telephones 24 hours a day. Whether you want to expand your business hours, or need to answer calls from customers who require your help for emergency services, you will not miss any calls or sales opportunities.
These services go beyond traditional telephone answering services that answer calls and take messages. These services will train their staff to handle your company’s calls, provide basic information, send out brochures or media packets, or perform other customer service tasks for your business. The staff are trained to answer your telephones professionally. Since they will be given training on your business, most of your customers may never know they are interacting with virtual employees.
Most companies will provide temporary services for your business, as well as more long-term services. When employees are out sick or take a holiday, you can hire coverage for your company’s telephones. This type of service is especially useful for seasonal businesses that normally don’t need full-time help with answering telephones until their busy season, when business significantly increases.
Virtual Employee Advantages
There are many advantages to hiring virtual employees for small and startup businesses. One of the main advantages is that it lets you focus on the main functions of your business, instead of being sidetracked by handling more administrative duties. Handling phone calls for your company can take up much of your time, and it can take your focus away from the profit generating tasks you need to do.
Prevents Overhead Costs
Hiring a company for virtual services, such as Message Direct, prevents the overhead costs of having onsite employees. You won’t have to advertise to hire employees, and you won’t have to spend money to train them. Since they are virtual, you don’t have to purchase additional furniture or rent space to house another department. The company offering virtual employees to your business will already have an infrastructure in place for you to use.
No Administrative Responsibilities
By hiring a company that offers your business virtual services, you won’t be responsible for any of the administrative tasks that go with hiring employees. You don’t have to handle any paperwork, offer employee benefits, keep track of payroll or handle any HR tasks involving hiring or dismissing employees. You can save hundreds of pounds per employee by hiring virtual help instead of onsite employees.
Avoid Hiring Freelancers
It can take time for you to hire freelance workers to handle tasks for your business, because you have to sort through applications like you would when hiring onsite employees for your company. Any time you spend trying to sort through applications and resumes, interviewing candidates, and then trying to train them will take away from more important tasks you should be doing for your company. A company offering virtual services will have more reliable employees that you don’t have to constantly supervise to get business tasks completed.
Expand Your Company Quickly
When you have virtual employees working for you, it allows you to expand your business quickly. You could easily start a multinational company from a home office, instead of hiring an office in another location. As your business grows, you can have more people added to your account in order to handle the increase in administrative tasks that comes with having more clients.
Startup capital for most businesses is usually limited, which can prevent you from hiring employees to complete day-to-day tasks for your company. However, when you hire a business that supplies virtual employees, you can get tasks done and better serve your clients without spending a great deal of your capital. Instead, these companies offer packages that fit within your budget to make sure tasks like answering your telephones are done. You won’t miss any opportunities to expand your business and make money.